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Value Pillar Mapping Template

Map each automation initiative to the business value pillar(s) it addresses, the KPI that measures delivery, and the consuming stakeholder who cares most about that outcome.

Use this to:

  • Prioritise the backlog by business value (not technical preference)
  • Ensure every initiative has a measurable outcome
  • Prepare stakeholder communication by pillar

Organisation: Date:


PillarWhat It MeansStakeholder
Cost ReductionLower operational overhead, reduced cost per change, freed engineer capacity, lower audit costCFO, Head of IT Finance
Risk ReductionFewer outages, faster recovery, consistent policy, reduced key-person dependencyCRO, Head of Risk, CISO
Agility & SpeedFaster delivery, shorter lead times, self-service, business not constrained by infrastructureCOO, Business leads, Application teams
Service QualityConsistent outcomes, predictable performance, proactive fault detection, lower MTTRCOO, Operations leads, Consuming teams

InitiativePhasePrimary PillarSecondary PillarKPITargetStakeholder
Source of truth (YAML + Git)1Risk ReductionCost ReductionConfiguration drift incidentsBaseline → 0Head of Risk
CI/CD pipeline — first workflow1Risk ReductionAgilityChange lead time (pilot type)4 days → 2 hoursOperations
Policy-as-code (ACLs)2Risk ReductionPolicy violations caught pre-productionBaselineCISO
Automated audit evidence2Cost ReductionRisk ReductionAudit prep time per review3 weeks → hoursCompliance
Workflow orchestration2AgilityService QualityCross-team change lead timeBaselineApplication teams
Observability dashboard2Service QualityMTTD for network anomaliesBaselineOperations
One-touch deployment3AgilityCost ReductionLead time: templated infraWeeks → hoursBusiness leads
Self-service portal3AgilityService Quality% requests via self-service0% → 60%Application teams
Closed-loop remediation3Service QualityRisk ReductionAuto-resolved incidents (%)0% → 40%Operations
Intent-based modelling4AgilityRisk ReductionConfig-to-intent complianceBaseline → 99%Architecture

A consolidated view by pillar for leadership communication.

InitiativeStatusKPICurrentTarget

Total engineering hours recovered to date: Estimated annual value:


InitiativeStatusKPICurrentTarget

Change-related incidents per quarter (baseline vs current): Compliance preparation time (baseline vs current):


InitiativeStatusKPICurrentTarget

Lead time for standard change (baseline vs current): Lead time for templated deployment (baseline vs current):


InitiativeStatusKPICurrentTarget

MTTR for P1 incidents (baseline vs current): Self-service adoption rate:


Use this table in stakeholder updates. Update each quarter.

PillarLast Quarter DeliveryKPI MovementNext Quarter Focus
Cost Reduction
Risk Reduction
Agility & Speed
Service Quality
Network Automation HandbookPatrick Lau
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