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Maturity Gap Analysis

Organisation: Assessment date: Target horizon: (e.g., 12 months, 18 months)

This document maps the gaps between current and target maturity levels to business outcomes. It is the primary input to the transformation roadmap.


For each dimension, record the current level, target level, the business outcome most affected, and the key capability gap that needs to be closed.

DimensionCurrent LevelTarget LevelBusiness OutcomeKey GapPriority
Change Execution
Knowledge & Documentation
Consistency & Repeatability
Speed & Lead Time
Testing & Validation
Compliance & Audit
Consumer Experience

Priority guide: H = High (blocking a business outcome), M = Medium (constraining but not blocking), L = Low (improvement opportunity)


List the H-priority gaps with brief justification for why they are high priority.

1.

  • Gap:
  • Business impact:
  • Why now:

2.

  • Gap:
  • Business impact:
  • Why now:

3.

  • Gap:
  • Business impact:
  • Why now:

Some gaps cannot be closed until a prerequisite is in place. Note those dependencies here.

GapDepends OnReason

Example: Testing & Validation (Level 4) depends on a CI/CD pipeline, which depends on a Source of Truth being in place. The sequence must be: Source of Truth → Pipeline → Automated Testing.


A rough sizing to support prioritisation. This is an order-of-magnitude estimate, not a project plan.

InitiativeGap AddressedEstimated EffortExpected Business Impact
S / M / L / XL
S / M / L / XL
S / M / L / XL
S / M / L / XL

Effort guide: S = weeks, M = 1–3 months, L = 3–6 months, XL = 6+ months


Document gaps that are being deliberately deferred and the reasoning. This prevents them from resurfacing as disagreements during roadmap planning.

GapReason for DeferralReview Date

This gap analysis feeds directly into Chapter 4 — Transformation Roadmap.

The roadmap session should take the high-priority gaps from this document and answer:

  • What phases of work close these gaps?
  • What are the dependencies between phases?
  • What does success look like at the end of each phase?
  • What investment is required?
Network Automation HandbookPatrick Lau
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